Refund Policy
We want you to be completely satisfied with VedicAnk. Here's our fair refund policy.
Effective Date: March 5, 2026
1. 30-Day Money-Back Guarantee
We offer an unconditional 30-day money-back guarantee on all paid subscription plans. If you are not satisfied with VedicAnk for any reason, you may request a full refund within 30 days of your purchase — no questions asked.
2. Eligibility
| Scenario | Eligible? | Refund Type |
|---|---|---|
| Paid plan within 30 days | Yes | Full refund |
| Add-on with base plan refunded | Yes | Full refund |
| Add-on only (base plan kept) | Yes | Partial refund |
| Purchase older than 30 days | No | — |
| Free trial / free plan | No | — |
3. How to Request a Refund
To request a refund, send an email to support@vedicank.com with the subject line "Refund Request" and include the following:
- Your full name
- Email address associated with your account
- Subscription plan purchased
- Reason for refund (optional, but helps us improve)
4. Processing Timeline
| Step | Timeline |
|---|---|
| Acknowledgement of request | Within 2 business days |
| Eligibility verification | Within 2 business days |
| Refund initiation | Within 7 business days |
| Bank/payment gateway processing | 5–10 business days |
5. GST & Tax Compliance
All refunds include the full GST component charged at the time of purchase. We are a GST-registered entity (GSTIN: 19AROPB4602J1ZR), and credit notes will be issued for all approved refunds as per GST regulations.
6. Post-Refund Account Status
Upon refund approval:
- Your paid subscription will be deactivated immediately.
- Your account will be downgraded to the free plan.
- Your data (charts, clients, analyses) will remain accessible on the free plan.
- You may re-subscribe at any time.
7. Exceptions
Refunds will not be granted in the following cases:
- Requests made after the 30-day window
- Accounts found violating our Terms & Conditions
- Unauthorized sharing of account credentials
- Repeated refund requests indicating misuse of the guarantee
8. Dispute Resolution
If you are unsatisfied with the outcome of your refund request, you may escalate the matter to the Consumer Disputes Redressal Commission as per the Consumer Protection Act, 2019. Before escalation, we encourage you to contact us directly so we can resolve the issue.
9. Contact
For refund-related queries, reach out to us:
Webzline
Email: support@vedicank.com
Address: Kolkata, West Bengal, India
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